We want you to enjoy your shopping at GENANX. If you are not entirely satisfied with your purchase, we are here to help. With our commitment to customer satisfaction, GENANX is dedicated to provide the best service to our customers.
Returns (if applicable)
Returns are handled on a case-by-case basis with the ultimate goal of keeping our customers happy. Our goods and services are backed by our commitment to customer satisfaction. Our commitment to always take care of our customers comes first and is to treat them fairly and equitably. We have always believed that when we treat our customers fairly, they return us in a fair manner.
About cancel conditions
We accept cancellations before shipping and production of products. In case of cancellation, a full refund will be given. If it has already been shipped, please contact our customer service via support.global@genanx.com to apply for the cancellation. If the customer service confirms that the order has not been sent by the logistics yet, it can be canceled. Customers have the right to cancel any order from our website within 14 days without giving any reason. The cancellation period will expire 14 days after the date of your acquisition or physical possession of the last shipment by a third party other than your nominated carrier.
Return & Exchange Conditions
If you feel not satisfied with the goods that you received, please contact customer service at first time. And we will try our best to work out the proper solution to the problem.
Unauthorized returned items will not be accepted.
All items must be returned in their original condition, with no scratches or signs of wear, and must not be resized or altered in any way.
When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
For returns or exchanges, customers must use a shipping method with tracking. Returns or exchanges that are not tracked will not be processed.
After receiving the goods, if the product has quality problems or is damaged during transportation, we are obliged to resend it free of charge.
If it’s a non-quality problem, please contact our customer service team immediately, we will deal with it for you as soon as possible.
If you purchase with a coupon, we will refund you the coupon as well and you can continue to use the coupon for the next shopping(if the coupon is still valid).
Please contact customer service via support.global@genanx.com for assistance in returning unsuitable items.
About Return time limit
At GENANX, we stand behind our products. If you purchase a new product directly from GENANX and are not entirely satisfied, you can return it for unworn merchandise within 14 days of delivery.
About Return shipping cost
If the items are returned by the consumer, the shipping cost must be borne by the consumer. The specific charges should be based on the carrier you choose.
If the goods received are damaged or incorrect, the consumer does not have to pay the shipping charges for this reason.
If the return is not related to a quality issue, the shipping cost will be borne by the customer. For example, the following cases are not related to quality issues and may not be returned.
About Return&Refund process
Please contact our customer service team to request a return, specifying the item(s) you wish to return and why. If there is any quality problem, please provide relevant pictures of the above items accordingly.
You will receive a confirmation email from our customer service team shortly with return instructions and return address.
Once you receive the return instructions, please pack the item(s) to be returned with the original packaging and provide the relevant tracking number to our customer service team after you have dispatched the package.
GENANX will take 2 business days to confirm your refund and it may take 5-10 business days for the refund amount to return to your account.
NOTE:
Please make sure to contact our customer service team first before you return the items. Any returned items without previous contact will not be accepted.
Please use care when trying on your purchase and return it in the same condition you received it.
Please do not return your order to the address marked on the package, this is not our return address. Please contact the customer service team before you wish to return an item.
If you have any questions, please contact our Customer Service Team via support.global@genanx.com, we will try our best to solve your problems.
Returns (if applicable)
Returns are handled on a case-by-case basis with the ultimate goal of keeping our customers happy. Our goods and services are backed by our commitment to customer satisfaction. Our commitment to always take care of our customers comes first and is to treat them fairly and equitably. We have always believed that when we treat our customers fairly, they return us in a fair manner.
About cancel conditions
We accept cancellations before shipping and production of products. In case of cancellation, a full refund will be given. If it has already been shipped, please contact our customer service via support.global@genanx.com to apply for the cancellation. If the customer service confirms that the order has not been sent by the logistics yet, it can be canceled. Customers have the right to cancel any order from our website within 14 days without giving any reason. The cancellation period will expire 14 days after the date of your acquisition or physical possession of the last shipment by a third party other than your nominated carrier.
Return & Exchange Conditions
If you feel not satisfied with the goods that you received, please contact customer service at first time. And we will try our best to work out the proper solution to the problem.
Unauthorized returned items will not be accepted.
All items must be returned in their original condition, with no scratches or signs of wear, and must not be resized or altered in any way.
When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
For returns or exchanges, customers must use a shipping method with tracking. Returns or exchanges that are not tracked will not be processed.
After receiving the goods, if the product has quality problems or is damaged during transportation, we are obliged to resend it free of charge.
If it’s a non-quality problem, please contact our customer service team immediately, we will deal with it for you as soon as possible.
If you purchase with a coupon, we will refund you the coupon as well and you can continue to use the coupon for the next shopping(if the coupon is still valid).
Please contact customer service via support.global@genanx.com for assistance in returning unsuitable items.
About Return time limit
At GENANX, we stand behind our products. If you purchase a new product directly from GENANX and are not entirely satisfied, you can return it for unworn merchandise within 14 days of delivery.
About Return shipping cost
If the items are returned by the consumer, the shipping cost must be borne by the consumer. The specific charges should be based on the carrier you choose.
If the goods received are damaged or incorrect, the consumer does not have to pay the shipping charges for this reason.
If the return is not related to a quality issue, the shipping cost will be borne by the customer. For example, the following cases are not related to quality issues and may not be returned.
- Loose threads, raw edges, thickness, touch, and color difference in monitor display are not considered as quality issues.
- Final Sale items are not eligible for refund, exchange or resize.
- Subjective dissatisfaction with styles and colors, as well as changes due to personal reasons, are not regarded as quality problems.
- Damage caused by use, washing, maintenance, improper maintenance, self-repair, modification or other human factors is not a quality problem.
- Products that have been clearly marked as defective at the time of purchase will not be regarded as quality problems and will not be returned or exchanged.
About Return&Refund process
Please contact our customer service team to request a return, specifying the item(s) you wish to return and why. If there is any quality problem, please provide relevant pictures of the above items accordingly.
You will receive a confirmation email from our customer service team shortly with return instructions and return address.
Once you receive the return instructions, please pack the item(s) to be returned with the original packaging and provide the relevant tracking number to our customer service team after you have dispatched the package.
GENANX will take 2 business days to confirm your refund and it may take 5-10 business days for the refund amount to return to your account.
NOTE:
Please make sure to contact our customer service team first before you return the items. Any returned items without previous contact will not be accepted.
Please use care when trying on your purchase and return it in the same condition you received it.
Please do not return your order to the address marked on the package, this is not our return address. Please contact the customer service team before you wish to return an item.
If you have any questions, please contact our Customer Service Team via support.global@genanx.com, we will try our best to solve your problems.