SHIPPING METHOD
At present, we only provide Standard Shipping, and we do not support Express Shipping yet, nor do we support the option of Expediting Shipment.
Free standard shipping on orders over $99.00. Orders below $99.00 shipping fee $10-15.
SHIPPING TIME
For in stock items, your order is under processing for 2-3 business days, shipping time 7-15 business days.
For pre-order items, please refer to the estimated date displayed on the specific product description page.
Notes:
We accept orders worldwide, and the scope of delivery basically covers all parts of the world, except for some countries and areas listed below. And if you are not sure whether your country is within delivery areas, please contact our customer service to learn the actual situation.
Customs Duties
For international orders, import duties, taxes, and charges are not included in the shipping cost. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
If you have other questions, please feel free to contact our Customer Service for help via support.global@genanx.com.
Delivery Notes
Shipping is not available for P.O. Boxes and APO/FPO addresses.
Shipping begins when you receive a shipping confirmation email with the tracking number and order ID.
Most orders are shipped within 2 business days after payment is confirmed.
There may exist some delays in the delivery due to the influence of Covid-19.
At present, we only provide Standard Shipping, and we do not support Express Shipping yet, nor do we support the option of Expediting Shipment.
Free standard shipping on orders over $99.00. Orders below $99.00 shipping fee $10-15.
| Orders over $99 | Free Standard Shipping |
| Orders below $99 | Standard Shipping Fee $10-15.00 |
SHIPPING TIME
For in stock items, your order is under processing for 2-3 business days, shipping time 7-15 business days.
For pre-order items, please refer to the estimated date displayed on the specific product description page.
| Process Time | 1-3 business days |
| Shipping Time | 7-15 business days |
Notes:
We accept orders worldwide, and the scope of delivery basically covers all parts of the world, except for some countries and areas listed below. And if you are not sure whether your country is within delivery areas, please contact our customer service to learn the actual situation.
| COUNTRIES BEYOND THE DELIVERY AREAS | |
| Asia | India, Nepal, Laos, Brunei, Myanmar, Cambodia |
| Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan | |
| Bhutan | |
| Qatar | |
| Mongolia | |
| Sri Lanka | |
| Iraq | |
| Maldives | |
| Kuwait | |
| Azerbaijan | |
| Korea North | |
| Iran, Syrian Arab Republic | |
| Africa | Sudan, Algeria, South Africa, Morocco, Madagascar |
| North America | Cuba, Panama, Guatemala, Costa Rica, El Salvador, Dominica |
| South America | Venezuela, Peru, Ecuador, Argentina, Colombia, Uruguay, Paraguay, Brazil |
| Oceania | Papua New Guinea, Fiji |
| Europe | Bosnia and Herzegovina |
| Russia, Ukraine | |
| Malta | |
| Faroe Islands, Estonia, Lithuania, Latvia, Bulgaria, Gibraltar, Serbia, Croatia, Moldova | |
| Belgium, Belarus | |
Customs Duties
For international orders, import duties, taxes, and charges are not included in the shipping cost. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
If you have other questions, please feel free to contact our Customer Service for help via support.global@genanx.com.
Delivery Notes
Shipping is not available for P.O. Boxes and APO/FPO addresses.
Shipping begins when you receive a shipping confirmation email with the tracking number and order ID.
Most orders are shipped within 2 business days after payment is confirmed.
There may exist some delays in the delivery due to the influence of Covid-19.