Size & Fit
- Where to know the size information of the product?
We provide Size & Fit Guide on the product page for customers to learn about the specific size information of the clothes.
1inch=2.54cm. Please note that dimensions may vary between 2-4 cm as they are measured by hand. The matching size on the label may differ from the one you ordered.
- How to get the right fit?
We provide our customers with a Standardized Size Guide to what size is best for you! You can refer here: https://global.genanx.com/pages/size-guide.
If you still have any questions, please feel free to contact our Customer Service.
About Order Placing
- Any discount?
We provide first order discount 10% off for every GENANX SHOPPER. CODE: GE10.
In addition, we are also continuing to update more preferential campaigns, please visit our website homepage for details: https://global.genanx.com/.
And you are also welcome to subscribe to receive all the latest style updates, event invites and sale alerts of GENANX!
- Payment methods?
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Pay With Credit/Debit Card |
We support general credit card and debit card payment. Please note that GENANX does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information. |
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Pay With Paypal |
When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password. You may still check out even without a PayPal account. To do so, please click on “Pay with Debit/Credit Card” and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal. |
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Pay With Shop Pay |
4 interest-free installments Split your purchase into 4 interest-free payments with Shop Pay. Enter the credit or debit card of your choice for automatic payments every two weeks beginning at the time your order is confirmed (usually the shipping date). No interest or added fees when you pay on time! |
- Customs duties?
For international orders, shipping does not include import duties, taxes and fees. Therefore, any and all duties or import duties will be charged once the package reaches the destination country. If any, these fees must be paid by the customer.
If the customer refuses to accept the package due to import duties or taxes, the customer will be solely responsible for all return shipping, customs and handling charges. Please note that due to customs regulations, GENANX cannot declare purchased items as gifts or list an amount lower than the actual product price.If you have other questions, please feel free to contact our Customer Service for help.
Shipping
- Shipping areas?
We accept orders worldwide, and delivery covers basically all parts of the world, except for some of the countries and regions listed below. If you are not sure whether your country is within the delivery area, please contact our customer service to find out the actual situation.
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Countries beyond the shipping areas |
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Asia |
India |
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Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan |
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Brunei, Myanmar, Cambodia, Laos |
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Bhutan, Nepal, Albania, Qatar, Oman, Sri Lanka |
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Bahrain, Maldives, Kuwait, Azerbaijan |
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Iraq, Israel, Palestinian territories, Mongolia |
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Europe |
Malta, Estonia, Lithuania |
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Latvia, Bulgaria, Serbia, Croatia |
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Isle of Man, Gibraltar, Bosnia and Herzegovina, |
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Belgium, Moldova, Belarus, Faroe Islands |
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Russia, Ukraine |
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South America |
Ecuador, Argentina, Colombia |
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Peru, Uruguay, Paraguay, Brazil |
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North America |
Dominica, El Salvador, Dominican Republic |
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Venezuela, Panama |
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Guatemala, Costa Rica |
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Oceania |
Papua New Guinea, Fiji |
- Shipping methods?
Currently we only offer Standard Shipping, we do not support Express Shipping, nor do we support Expedited Shipping options. Sorry for any inconvenience caused. We will continue to work hard to develop these business services in the future.
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Orders over $99 |
Free Standard Shipping |
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Orders below $99 |
Standard Shipping Fee $10-15.00 |
- Shipping time?
The delivery time frame for an order is divided into two parts:
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Processing Time |
1-3 days |
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Shipping Time |
7-15 business days |
We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
- Delivery Notes
Shipping is not available for P.O. Boxes and APO/FPO addresses.
Shipping begins when you receive shipping confirmation email with the tracking number and order ID.
Most orders are shipped within 2 days after payment confirmed.
Please note that there may exist some delay on the delivery due to the influence of Covid-19.
About After-Sales
- Is there any notification about the order processing?
Email Notification About The Order Processing:
After you have paid for your order, we will send you an email to confirm your order.
Once the order has been shipped, we will send you a shipping confirmation email with a package tracking number.
We will also send you an order completion confirmation email when your order is finalized..
- If I am not satisfied with the product, can I request a return or refund?
We offer Easy Returns and Refund. Customers have the right to apply for a return within 14 days of the arrival of the item.
- Does GENANX support exchange?
We offer item exchange service if it is eligible for an exchange. We are always trying to work out proper solutions for the after-sales issue, only to protect the right of our customers maximally.
- Who will bear the refund cost?
If the goods are returned by the consumer, the shipping cost must be borne by the consumer. The specific charges should be based on the carrier you choose.
If the goods received are damaged or incorrect due to our fault, the consumer is not required to pay shipping charges for this. For the return of products, no return fee will be charged to the consumer.
- How to get contact with us?
To learn the details about our refund policy, please click on https://global.genanx.com/pages/return-refund-policy.
Pricing
- What is GENANX’s policy on price adjustments?
Promotions
- How can I find out about GENANX promotions?
We invite you to sign up for our emails. Once you sign up, we will send you regular email updates on GENANX news, special offers and promotions.
- How do I enter in the promo code?
When you are at checkout of the order process, enter the promo code and click “Apply.”
GENANX
- What kind of brand is GENANX?
Based on over 30 years fashion clothing design and manufacture, Genanx was found in 2015. Genanx always combined urban style and modern art inspiration, it is committed to interpreting fashion, innovating trends, and pursuing the brand concept of "making exquisitely polished fashion expression of your personality".
The original intention of genanx originated from the designer's love for fashion culture. Committed to creating a kind of casual, confident, cutting-edge and unisex light fashion style clothing for young people who understand life and love trends, and provide more possibilities and space for diversified scene dressing. The products of Genanx integrate elements of street, fashion, art,music, life and so on, breaking the young people's definition of traditional fashion brand. People are amazed that our products can be designed so just right, stylish but not too edge , publicity but not exaggerated. It is very suitable for the lifestyle of young people who are free to switch occasions.